We take your privacy seriously and are committed to safeguarding your personal information at Metropolitan Group, represented by Metropolitan Premium Properties LLC (which term includes all parent, subsidiaries, affiliates, group companies, partners, and agents of Metropolitan Premium Properties LLC) referred as (“Company”, “we” or “us” or “MPP”). We value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.
By visiting or using MPP Websites and any MPP Mobile Applications, visitors and customers (users) confirm that they have reviewed this Policy (hereinafter referred to as "Consent"), understand its contents, acknowledge and accept all terms outlined herein (with an understanding of how their information is collected and handled by MPP). Therefore, the use of the Website constitutes their genuine intent at the time of providing this Consent. If the visitors and customers does not agree with MPP’s policies and practices, they may not use MPP Websites or MPP's Mobile Applications.
The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:
We may automatically collect information about you when you use the sites or our services. For example, if you access the sites through a computer, we will automatically collect information such as your browser type and version, computer and connection information, IP address, pages you have visited and standard web log information. We may use remarketing tools that will serve ads to you based on your location, the content you have explored on our site to render ads to you after you have left our site. If you access the sites through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
We may automatically collect information from you when you use the sites using ‘cookies’ and other similar technologies, such as web beacons. Cookies are small amounts of data that are stored within your computer’s internet browser and that are accessed and recorded by the websites that you visit so that they can recognize the same browser navigating online at a later time. The cookies are not able to execute code or access other information stored on the computer. Web beacons are transparent pixel images that are used in collecting information about website usage, email response and tracking.
In addition to those mentioned above, third parties may also set cookies when you visit the site. In some cases, that is because we have hired a third party to provide services on our behalf, such as an enquiry form. Because your browser connects to those third parties, they are able to set or read their own cookies on your device and may collect information about your online activities (but not any personally identifiable data) across websites or online services.
Information that may be collected by cookies when you use the sites may include, without limitation:
This information is collected to enhance the site performance and end user experience. You can set your browser to reject cookies or to notify you when you are sent a cookie. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser.
All payments made to MPP are processed by third party processing service engaged by MPP, or by authorized banks. All information collected by these parties for purposes of processing your payments is not available to us, unless you have otherwise provided this information to us in connection with your use of the sites or our products and services.
To be enable us to provide services to you, we process different categories of personal data, as further described below, but not limited to:
Contact Details: includes, but is not limited to, home address, home / personal mobile number and personal email address, emergency contact number.
Identification data: includes but is not limited to name, your photo, citizenship, nationality, passport data, Visa information, drivers' licence information, the resident country`s ID, marriage certificate, birth certificate, national/social insurance number (if applicable), health insurance, government retirement plan information and tax reference/ID (if applicable).
Special categories of data: includes but is not limited to data that reveals the following about a data subjects: racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, and data concerning health.
Web Data: includes, but is not limited to, cookies, user activity logs, and website visitor interaction data.
Financial/ Employment Data: includes, but is not limited to, debit/ credit card details and bank details, taxation-related information, income/salary, occupation/employment.
Other Personal Information: includes but is not limited to date and place of birth, emergency contact details (if applicable), gender and marital status, address proof – such as utility bill, bank statement, etc.
Other information required for compliance (to conduct the Customer Due Diligence) with the provisions of Anti-Money Laundering and Combating the Financing of Terrorism.
Records and copies of customer communication with MPP. Please note that MPP may record your telephone calls, chatbot conversations, emails and WhatsApp messages for training and quality purposes.
Unless restricted by applicable law, a visitor or customer agrees that all personal information/data relating to you, collected by MPP from MPP Web Sites & Mobile Applications from time to time may be used and disclosed for such purposes and to such persons as may be in accordance with federal laws and regulations and as per MPP Policies.
In general, we use the information we collect primarily to provide, maintain, protect, and improve our current products and to develop new ones. This allows us, among other things:
Where required or permitted by law, personal information may be provided to others, such as regulators and law enforcement agencies. We may share with government or regulatory authorities upon request to comply with any court order, law or legal process.
Your personal data is stored by MPP on its servers, and on the servers of the database management services MPP engages, located in the United Arab Emirates.
The personal information that MPP collects from you may be transferred to, and stored at, a destination outside the UAE. It may also be processed by staff operating outside the UAE who work for MPP or for one of MPP’s third-party vendors.
Whenever MPP transfers your personal data out of the UAE, MPP will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
MPP retains data for the duration of the customer’s business relationship with MPP and otherwise as required under applicable law. Personal data will be kept for no longer than is necessary for the purposes for which your personal data are processed. We will retain your personal data as long as you are an MPP customer or require our services so that we can provide these services to you.
If you are located in the European Economic Area, at the moment you withdraw your consent for the processing of your personal information, all your personal data received and stored will be erased if no longer needed by us. Unless we are required to retain this personal data by law or to comply with our regulatory obligations. In such a case, we will only keep this personal data for as long as necessary.
You may, at any time, withdraw your consent to the processing of personal data. Such withdrawal of consent shall not affect the legality of the processing based on the given consent before withdrawing it.
MPP reserves the right in its discretion to change without warning or notice any information or material contained on the MPP Websites & Mobile Applications related Policies and its Terms and Conditions, under which the MPP services are used & offered. You are responsible for periodically visiting MPP Websites and this privacy policy to check for any policy changes. MPP regularly reviews the privacy policy and may change this policy at any time.
It is important that the personal data MPP holds about you is accurate and current. Please keep MPP informed if your personal data changes during your relationship with us.
In case of any queries related to this policy, you can contact us in one of the following ways.
1. Email us at ld@metropolitan.realestate.
2. Call us at 044286130.
3. Send us a communication to P.O. Box No: 124585, Office No: 1806, ETA Al Manara Tower, Business Bay, Dubai, UAE.